KØL Ceylon respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact us through Instagram or WhatsApp, subscribe to marketing communications or otherwise interact with KØL Ceylon.
1. Who We Are
KØL Ceylon is a Sri Lankan clothing and lifestyle brand.
For the purposes of this Privacy Policy, “KØL Ceylon”, “we”, “us” and “our” refer to the business responsible for collecting and using your personal information.
Business name: KØL Ceylon
Email: info@kolceylon.com
Telephone: +94 74 378 3078
Instagram: @kolceylon
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Information
· Full name
· Email address
· Telephone or WhatsApp number
· Delivery and billing address
· Social media username or profile information when you contact us through social media
Order Information
· Products ordered
· Size, colour and design selections
· Order number
· Purchase date
· Delivery details
· Payment status
· Returns, refunds and customer service history
Payment Information
Payments may be processed by third-party payment providers.
KØL Ceylon does not ordinarily receive or store your complete debit or credit card details. Payment providers may collect information such as your card details, billing address and transaction information in accordance with their own privacy policies.
Website and Device Information
When you visit our Shopify website, certain information may be collected automatically, including:
· Internet Protocol address
· Browser and device type
· Approximate location
· Website activity
· Pages viewed
· Products added to your basket
· Referring website or social media platform
· Cookie and similar technology information
Communications
We may retain information you provide when you:
· Send us a direct message
· Contact us through WhatsApp
· Send us an email
· Submit a website enquiry
· Request a return, exchange or refund
· Leave a review or provide feedback
Marketing Information
Where you subscribe to marketing communications, we may collect:
· Your name
· Email address
· Marketing preferences
· Information about how you interact with our emails or promotional messages
3. How We Collect Your Information
We may collect information:
· Directly from you when you place an order or contact us.
· Through our Shopify website.
· Through Instagram, WhatsApp and email.
· Through payment and delivery providers.
· Through cookies and similar website technologies.
· When you enter a promotion, giveaway or customer survey.
· When another person purchases an item for delivery to you.
4. How We Use Your Information
We may use your personal information to:
· Process and fulfil your orders.
· Confirm payments and send order updates.
· Arrange delivery or collection.
· Respond to questions and customer service requests.
· Handle returns, replacements, exchanges and refunds.
· Detect or prevent fraud, misuse and unauthorised transactions.
· Maintain business, transaction and accounting records.
· Improve our products, website and customer experience.
· Send marketing messages where you have agreed to receive them.
· Personalise advertising or promotional content where permitted.
· Comply with legal, regulatory, tax and accounting obligations.
· Protect our rights, property, systems and customers.
We will only use your information for legitimate business purposes or where we have another lawful reason to do so.
5. Marketing Communications
You may choose to receive promotional emails, messages, product launches, offers and other updates from KØL Ceylon.
You can unsubscribe at any time by:
· Selecting the unsubscribe option in a marketing email.
· Replying to a message and asking to be removed.
· Contacting us using the details provided in this policy.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an active order, payment, delivery, return or customer service request.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
· Keep the website functioning properly.
· Remember your basket and preferences.
· Understand how customers use the website.
· Measure website performance.
· Prevent fraud and improve security.
· Support advertising and marketing activities.
You may be able to manage or disable cookies through your browser or website cookie settings. Disabling certain cookies may affect how some parts of the website operate.
7. How We Share Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:
· Shopify and website service providers.
· Payment processors.
· Banks and financial institutions.
· Courier and delivery companies.
· Email and marketing service providers.
· Website analytics and advertising providers.
· IT, hosting, security and technical support providers.
· Accountants, legal advisers and other professional advisers.
· Government authorities, regulators or law-enforcement bodies where required by law.
These parties should only receive the information reasonably necessary to provide their services.
We do not sell your personal information to third parties.
8. Shopify
Our online store may be hosted through Shopify.
Shopify may process personal information to provide hosting, checkout, analytics, fraud prevention and other ecommerce services. Information processed by Shopify will also be governed by Shopify’s applicable privacy terms and policies.
9. Instagram and WhatsApp
When you communicate with us through Instagram or WhatsApp, those platforms may separately collect and process information about you.
Your use of these platforms is also governed by the privacy policies and terms of the relevant platform provider.
We recommend avoiding the transmission of sensitive personal or financial information through social media direct messages.
10. International Data Transfers
Some of our service providers, including Shopify, social media platforms, payment providers and email marketing platforms, may process or store personal information outside Sri Lanka.
Where information is transferred internationally, we will take reasonable steps to ensure it is protected and handled in accordance with applicable data-protection requirements.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
· The duration of our relationship with you.
· Order, payment and delivery requirements.
· Customer service, return and refund matters.
· Tax, accounting and legal obligations.
· Fraud prevention and dispute resolution.
· Whether you have agreed to receive marketing communications.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
12. How We Protect Your Information
We use reasonable administrative, organisational and technical measures to protect personal information against:
· Unauthorised access
· Loss or misuse
· Accidental disclosure
· Alteration
· Destruction
· Unlawful processing
However, no online service, communication platform or storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account details and passwords confidential.
13. Your Rights
Subject to applicable law, you may have the right to:
· Ask whether we hold personal information about you.
· Request access to your personal information.
· Request the correction of inaccurate or incomplete information.
· Request the deletion of information in certain circumstances.
· Object to or restrict certain uses of your information.
· Withdraw consent where processing is based on consent.
· Opt out of direct marketing.
· Make a complaint about how your information has been handled.
Some requests may be limited where we are required to retain information for legal, tax, fraud-prevention, contractual or other legitimate purposes.
To make a request, contact us using the details listed below. We may ask you to verify your identity before completing the request.
14. Children’s Privacy
Our website and services are not intended to collect personal information directly from children without the involvement of a parent or legal guardian.
Where a person under the legal age to enter into a contract wishes to place an order, the order should be completed by or with the permission of a parent or guardian.
If you believe a child has provided personal information to us without appropriate permission, please contact us.
15. Third-Party Links
Our website or social media pages may contain links to third-party websites, platforms or services.
KØL Ceylon is not responsible for the privacy practices, security or content of third-party services. Customers should review the privacy policy of each third party before providing personal information.
16. Changes to This Policy
We may update this Privacy Policy to reflect changes to:
· Our business practices
· Our website or services
· Technology
· Legal or regulatory requirements
The updated version will be published with a revised “Last updated” date.
17. Contact Us
For questions, privacy requests or concerns about how your information is handled, please contact:
KØL Ceylon
Email: info@kolceylon.com
Telephone: +94 74 378 3078
Instagram: @kolceylon
Please include enough information for us to understand and respond to your request.